Glow Guide & FAQs

Jencare Glow Guide & FAQ

Welcome to your personalized skincare help center. The Jencare Glow Guide is where science meets spa wisdom. Whether you’re looking for product help, routines, or skin tips, we’ve got you.

? 1. How to Start a Jencare Ritual

Your Jencare skincare ritual is more than a routine—it's a lifestyle.

Here’s a simple way to get started:

  • Cleanse: Try our NextJen Cleansing Milk or Nuclear Brightening Cleanser

  • Tone: Use Superfood Toner or Pimple Defense Astringents depending on skin type

  • Treat: Target concerns like dark spots, acne, or dryness with products like 100% Cream, P5, or H2

  • Moisturize: Choose from CD Cream, SPArkle Hydrating, or Bright Expression

  • Protect (AM only): Always finish your morning routine with our SPF 50

Need help customizing it? Just ask us or explore the FAQs below.

? 2. Best Products for Dark Spots & Hyperpigmentation

  • 100% Cream — Spot treatment for stubborn pigmentation (including under the eyes)

  • Bright Expression Cream — Lightweight brightening cream for overall glow

  • Ultra Brightening Cream — For more hydration + brightness

  • SPF 50 — Daily sun protection to prevent further darkening

Pro Tip: Use 100% Cream at night on dark areas, and Bright Expression in the day. Never skip sunscreen.

? 3. What to Use for Breakouts & Acne Scars

  • NextJen Acne Care — Treats active breakouts

  • H2 — Night-time spot treatment

  • Strong Pimple Defense Astringent — Clarifies congested skin

  • P5 Cream — Targets acne scars + discoloration

  • CD Cream — Supports healing and repair

Routine Example: AM: Cleanse → Tone → NextJen Acne Care → Moisturize (CD or SPArkle) → SPF 50
PM: Cleanse → Tone → H2 on spots → CD Cream

✨ 4. Brightening Creams: Which One Is Right for You?

  • Bright Expression: Lightweight and ideal for normal to oily skin

  • Ultra Brightening: Adds moisture + brightness for dry or dull skin

  • #13 Cream: Used in some advanced regimens for additional tone evening

Not sure which to choose? Start with Bright Expression and layer based on skin type and season.

?‍? 5. How to Safely Use Retinol & Actives

  • Use Retinol Serum just once a week at night to start

  • Never use it with exfoliants or scrubs

  • Pair with 100% Cream on alternate nights

  • Always follow with a moisturizer

  • Use SPF 50 daily

If skin feels dry or tight: switch to CD Cream and pause retinol use temporarily.

?️‍♀️ 6. Ordering, Shipping & Speaking to a Concierge

  • We currently do not accept online bookings. For facials or consultations, please call your nearest Jencare Spa location.

  • Products can be ordered online via shopjencare.com or over the phone

  • For help choosing a product, use the chat concierge or WhatsApp us at (954) 790-8937

  • Prefer to speak to someone? Call us at (954) 436-6227 and we’ll guide you through

Still have questions? Message our virtual concierge, or drop us a line on WhatsApp.

Glow without compromise. — The Jencare Team